Contact Us
Got a question about one of the sites we've reviewed, spotted something that needs updating, or just want to flag an issue with a casino not on Gamstop? This is the page for it. Below you'll find what we can help with, what we can't, and the best way to get a useful answer quickly.
What we can help with
- Corrections or updates to information on any brand featured on avalonschool.co.uk, including our full rundown of non Gamstop casinos in the UK
- Questions about how we assess and rank operators like Betmica, Kikibet or Betninja
- Feedback on bonus terms, payment methods or game libraries you think we've got wrong or out of date
- General queries about how casinos not on Gamstop work, including licensing and eligibility
- Suggestions for brands or topics you'd like us to cover
What we can't help with
We're an independent review and comparison site — we don't operate any casino, hold player funds, or have access to individual accounts. That means we're not able to:
- Process deposits, withdrawals or bonus claims on your behalf
- Resolve disputes over a specific bet, spin or account decision — that has to go through the operator's own support team, since each casino sets its own terms and complaints process
- Remove or lift a Gamstop self-exclusion — Gamstop is a separate, independent scheme and any request to rejoin or check your status needs to go directly through them
- Offer financial, legal or medical advice
If you're struggling with gambling or thinking about limiting your play, our Responsible Gambling page has practical information and support options worth reading before you get in touch.
Before you write in
A lot of common questions are already answered elsewhere on the site, and checking first usually gets you a faster answer than waiting on us:
- Curious who we are and how Non Gamstop Casinos is put together? See About Us
- Want the full picture on the top-rated sites, how bonuses stack up and what to check before signing up? Head to Non Gamstop Casinos UK 2026
- Need the fine print on how we use the site, our editorial approach and our commercial relationships? That's covered in our Terms and Conditions
What to include in your message
The more context you give us, the more useful our reply can be. If your question relates to a specific casino, it helps to include:
- The name of the operator (only brands we actually cover, such as those listed on this site)
- What page or section your query relates to
- A brief description of the issue or question — no need for account numbers or personal financial details
- Whether you're asking about a bonus, a payment method, game availability, or something editorial
We don't need — and would rather you didn't send — sensitive personal or financial information such as card numbers, account passwords or ID documents. Anything of that nature should go straight to the casino operator or payment provider concerned, not to us.
How our editorial process works
Since a fair share of the messages we receive ask about how rankings are decided, it's worth setting out plainly: our ratings are based on research into each operator's game range, bonus terms, payment options and overall reliability. Commission from affiliate partnerships does not buy a higher position, and no operator can pay to improve its score. If you think a rating no longer reflects reality, that's exactly the kind of feedback worth sending in.
A quick note on scope
Every reader who lands here is 18 or over, and we assume anyone contacting us about a specific brand is already aware that casinos not on Gamstop sit outside the UK self-exclusion scheme and operate under different regulatory arrangements. We're not in a position to advise on whether a particular site suits your circumstances — that's a personal decision — but we're happy to clarify what we know about licensing, terms or gameplay so you can make that call with better information.